Privacy Policy

Privacy Policy


Because protecting your privacy is very important to SeatExpert, we have adopted the following policies to safeguard your personal information and are committed to protecting its confidentiality. We will limit the collection and use of personal information or "Individual Information" (as defined below) to what is necessary to administer our business, provide you with the highest quality service, and offer you opportunities we think will be of interest. We will NOT disclose any Individual Information except in limited circumstances as specifically provided below.

Individual Information means any information, data or records which relate to your use of SeatExpert. There are two types of Individual Information: (1) "Navigational and Transactional Information," such as information about where you go or what you buy on SeatExpert; and (2) "Private Communications Content," such as the contents of email, or private chat room or instant message communications.

Please be aware that SeatExpert is on the Internet. Internet areas may appear to be seamlessly incorporated into SeatExpert and you should be aware that occasionally you will be outside of SeatExpert. When this happens we will make every attempt to identify those areas for you. Some of the areas that you visit on SeatExpert are operated by companies that are independent from SeatExpert. While SeatExpert will seek to require these independent companies (e.g. information providers, advertisers, and merchants) to adhere to our strong privacy principles, SeatExpert does not bear responsibility for their policies or actions. You should be aware that when you voluntarily disclose personal information (such as your real email address) in public areas (e.g., FlyerTalk, Milepoint), your information can be collected and used by others who see it online. Frequent Flyer Services (parent of SeatExpert) actively participates in industry associations and community groups to support strong and effective privacy guidelines and practices. In fact, we were one of a handful of sites who were picked to test the original privacy policies of Trust-E.

Collection and Storage

(i) Navigational Information
We may collect and store certain Navigational Information, such as data on the choices you make among the range of available content or merchandise and the times and ways you access SeatExpert.

(ii) Private Communications Content The email system serving SeatExpert retains the contents of private email communications for a limited period only. Once read, most email is permanently deleted from the system. Email to and from customers who have purchased consumer products advertised on SeatExpert is removed from the system but may be added to the system managing the customer's record of purchase history. Although this specific rule of retention is the general policy, it is no guarantee that such forms of correspondence will or will not be retained. Consequently, if you wish to keep copies of any communications, you should store such communications on your personal computer hard drive or in print form.


SeatExpert safeguards its Individual Information from unauthorized access and only authorized employees or agents who need to carry out legitimate business functions are permitted access to Individual Information. Employees who violate SeatExpert Inc.s privacy policies are subject to disciplinary actions, including termination where appropriate. You acknowledge that private communications directed at a person or entity, including SeatExpert Inc., may be used or disclosed by the intended recipient(s) without restrictions relating to privacy or confidentiality.

(i) Navigational and Transactional Information 
SeatExpert uses Navigational and Transactional Information to personalize SeatExpert and for programming and editorial research. For example, we use Navigational and Transactional Information to understand visitors reactions to design items, content, services and merchandise offered through SeatExpert and to customize SeatExpert based on the interests of our visitors.

(ii) Private Communications Content SeatExpert treats private communications on or through SeatExpert as strictly confidential and does not access, use or disclose the contents of private communications, except in limited circumstances.


Because SeatExpert considers the Individual Information we maintain to be confidential, our policy is to not disclose Individual Information to third parties without prior consent (which may be oral or electronic), or unless specifically provided below. SeatExpert reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions.

(i) Navigational and Transactional Information 
SeatExpert will not disclose to third parties Navigational or Transactional Information (e.g. where you go or what you buy through SeatExpert), except to comply with applicable law or valid legal process (e.g., search warrant or court order).

(ii) Private Communications Content 
SeatExpert does not access or disclose the contents of private communications (e.g., email), unless it in good faith believes that such action is necessary (a) to comply with applicable law or valid legal process (e.g., search warrant or court order), (b) to protect the rights or property of SeatExpert, or (c) in emergencies when SeatExpert believes that physical safety is at risk. SeatExpert reserves the right to treat as public, any FlyerTalk session which is published or becomes generally known or available.

We hope that this Privacy Policy is one that has been developed in the best interest of our visitors. Should you have any comments or concern regarding anything mentioned above, I'd like to hear from you. SeatExpert is part of the company that founded InsideFlyer magazine, FlyerTalk, BoardingArea and Milepoint and has been serving frequent flyers since 1986. All during this time we have valued our relationship with our customers and it is our every concern to continue to do business in this manner.

You may reach us at If you feel that a phone call might be in order, please call us at (719) 597-8889.